Delete Your CIPHER Account

Effective Date: April 19, 2026

This page explains how to permanently delete your CIPHER account and the personal data associated with it. We offer two delete methods. The in-app method is the preferred way. If you have uninstalled the app and cannot sign in, the email method below is available as a fallback.

Method 1 — Delete in the app (recommended)

Open the CIPHER app on your device.
Sign in to the account you want to delete.
Open Profile → Settings → Account.
Tap Delete account.
Confirm your password. The account enters a 30-day freeze and will be permanently deleted at the end of that window.

During the 30-day freeze you can recover the account by signing in again. After 30 days all user-scoped data is removed and any remaining in-app currency balance is transferred to the community reward pool.

Method 2 — Request deletion by email

If you have already uninstalled the app or cannot sign in, email us from the address you used to register:

Email: ciph.official@gmail.com

Subject: Account Deletion Request

In the email, include:

The phone number registered to your CIPHER account.
Your in-app username, if you remember it.
A statement confirming you want the account deleted.

We will verify the request (to prevent third-party abuse) and complete deletion within 30 days of verification.

What gets deleted

Your profile (username, phone, email, avatar, recovery key hash).
Your in-app balance, mining history, referral history, locked-balance entries, and activity log.
Your KYC documents and liveness video, if any (deleted from our storage provider).
Your chat messages, vault items, and any in-app purchases or rewards that are in-app only.
Push-notification tokens and device identifiers bound to the account.

What is retained

A minimal set of records is retained only to the extent required by law, fraud-prevention obligations, or to resolve active disputes:

Legal or regulatory records (anti-money-laundering, tax, accounting) for the period required by applicable law.
Security and abuse logs (IP hash, violation records) for up to 6 months, where needed to prevent re-registration of banned actors.
Aggregated, non-identifying analytics (without your user ID or contact details).

These retained items do not allow us to re-identify your account or contact you.

About the 30-day freeze

The 30-day freeze is a safety window. If you request deletion and change your mind, you can sign in again during this period and your account will be restored automatically. After 30 days the deletion becomes permanent and cannot be reversed.

In-app currency ($CIPH)

$CIPH is an in-app virtual currency with no real-world monetary value. When your account is permanently deleted, any remaining $CIPH balance is transferred back into the In-App Reward Pool. There is no cash-out and no refund for $CIPH on account deletion. Please see our Terms of Service for details.

Contact

If you have questions about account deletion or data handling:
Email: ciph.official@gmail.com